The Resource Portal is an easy-to-use, secure platform to help you get information when you need it.
We have re-branded our Help Portal as the new Resource Portal. In the Portal you will find two categories, 1) the Resource Hub and 2) the IT Support Desk. You can use the Resource Hub to find general information about the Company and policies, guides to our popular services and online tools, as well as search through a Knowledge Database covering anything from common IT issues to submitting your suggestions and feedback. If your query is about a specific technical issue, we suggest you use the IT Support Desk instead (see below). Both options allow you to submit your own questions or requests (tickets).
You will need to have an Atlassian account (free, online entity) to be able to check your ticket submissions. Learn more about these here.
The Resource Hub is one of the many new platforms under our upcoming Academy site. The Resource Hub will become the place where you will find answers to your questions, submit your Academy PASS requests, follow up on your queries and communicate with us privately and securely. We are continually building our Knowledge Database, so if you find something that is missing, you can suggest a new page.
You can quickly access the Resource Hub database by pressing on the small question mark on the bottom right corner of your screen. You can type keywords relating to your query or submit a new request using the Ask a Question option.
Trouble getting started? Type in “Help” to submit a request.
IT Support Desk
If you are experiencing technical issues with any of services or platforms, you can instead use the IT Support Desk and choose from an extensive list of topics. The Knowledge Database in this Portal option is different from that of the Resource Hub and will mainly include technical and troubleshooting guides.