Your Privacy

This page outlines our comprehensive policy regarding your privacy during your visit to our site. If you have any questions regarding any of these policies or unsure what they mean, please contact privacy@seanasol.org.

By using our site, you consent to our Privacy Policy.


TABLE OF CONTENTS


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COOKIES


ESSENTIAL COOKIES

When you first visit our site, a black banner will appear at the bottom of the homepage with information that this site uses cookies. If you wish to accept these terms please note that certain information from your visit will be collected to facilitate your experience. It does not however use this information to personally identify you. For full details regarding the cookie policy on this website, see here.


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SHARING WITH THIRD PARTIES


Service Providers: We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our services. We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.

Our administrators may choose to add new functionality or change the behavior of the community by installing third party apps within the community. Doing so may give third-party apps access to your account and information about you like your name and email address, and any content you choose to use in connection with those apps. Third-party app policies and procedures are not controlled by us, and this privacy policy does not cover how third-party apps use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. If you object to information about you being shared with these third parties, please uninstall the contact us and let us know as soon as possible. Below are the third party services we use on our community:

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PERSONAL INFORMATION

GENERAL POLICY

At Seanasol Research your privacy is very important to us. If reach out to us using the contact form on our website and forms on the Resource Hub we will use any personal information you provide to answer your query. Your details will be saved until the query is resolved, then deleted from our system. Your information is secure with us, we will not disclose it or share with third parties.

If, however, you are reporting a problem with our website or content via the Resource Hub, we may keep a copy of our correspondence to file a report. In such cases, your messages will remain anonymous and we will not be able to identify you personally.

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RESOURCE HUB AND HELP DESK QUERIES (RESOURCE PORTAL)

The Resource Hub, Help Desks and Knowledge Base are all parts of the Resource Portal. Our Help Desk is a easy-to-use, web-based platform where you can search through a database of questions and answers or submit your own questions, requests or comments. It works by you submitting a ticket and sending it directly to someone from the Company who will answer it. You will receive notifications and updates via the email address you provided at the time of sending the request.

Your email address will be securely kept in our Project Management platform (provided by Atlassian) and only accessible to administrators (for more information, see here ). Once you are satisfied that we have resolved your query, we will close the ticket and erase your email address from the system. We will never communicate with you outside this medium unless you contact us first. Should you need further assistance, you can submit another ticket.

Should you not want to use the web-based platform, you can send your requests via the following email addresses:

IT Related Support (Specific IT queries & troubleshooting guides)
Client Support Desk (Resource Hub)

Information for known clients

If you are known to us and are a client or collaborator, then you may choose to keep your email address on our system so you can view and track your requests. You will need to have your own personal account, should you wish to do this and will only have access to the requests portal and associated knowledge database.

For more information see here.

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NEWSLETTER SUBSCRIPTIONS

You may wish to opt-in to receive Newsletters from us detailing our recent accomplishments, news or other developments. We use Mailchimp marketing tools, which means that when you submit your personal information on the form that shows up during your visit to our site, your data will be collected by Mailchimp.

As per our Privacy Policy, we only have access to the information you provide, which you will confirm by email that we will automatically send to you. Please ensure to check Junk folders as emails might be filtered and skip your inbox. We also encourage you to save the sender address so emails are not filtered in the future.

We aim to sent our Newsletters on or around the 5th of every month, and may occasionally send out a special issue to celebrate an accomplishment or event. We will never contact you directly and all our Newsletters will have a unique identifier code, which you will be able to see. We strongly recommenced, should you have any doubt on the authenticity of the email, to Check your Email using the ID number of the Newsletter to confirm authenticity.

You may unsubscribe at any time. Should you need more information about Mailchimp and their policy, please see here.

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EMAIL SUBSCRIPTIONS

Email subscriptions are via our website provider, WordPress and information that you supply in this form will be collected and stored by our website provider. Seanasol Research will never use your personal information (email address) to contact you directly.

We advice that should you receive emails that suggest have been sent by us and addressed to you personally, to label as spam and/or delete immediately. Should you have any concerns about an email received from Seanasol Research, please contact us immediately at support@seanasol.org or submit a ticket here.

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SOCIAL NETWORKING
Social Media Site Integrations

We have expanded our social networks by using popular media sharing websites such as Facebook, Instagram and YouTube. Your personal information is secured, and no details other than those you provide on your personal accounts with these service providers will appear on our social networks. When contacting us via Facebook, we aim to resolve your queries through the Messenger App and we suggest you don’t share your personal details with us there.

If you wish to receive further support, please use the Community Support instead. Otherwise, you can email community@seanasol.org.

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WEBINARS, SEMINARS AND EVENTS
Your personal information when attending online events

Our new webinar series, Talk@Seanasol, is aimed at increasing our engagement with our community. We will host seminars online via software and livestreamed on Facebook or YouTube.

To register interest we ask members of our community to use https://www.eventbrite.com/. Personal information (name and email address) provided on this site will be treated in the same way that we treat any other information that you provide us. Emails will be sent via eventbrite using the information that you provide at the time of registration. We strongly recommend you acquaint yourself with Eventbrite privacy policy before joining us on the platform.

Information for attending Online Sessions and Workshops

AcademyPASS for Online Sessions and Workshops will be made available via Eventbrite, as above. These “tickets” will be specific for the session you want to join. You can register for your session online at https://www.eventbrite.com/ , and session information will be sent to your email inbox. You will receive your Activation Codes and a copy of the Personal Reference ID (a personal and unique code that you assign yourself during booking) and any other promotional codes depending on the type of session that you have booked.

The Personal Reference ID helps us to keep track of the sessions booked as well as anonymise the attendees. This way, we don’t need to keep personal information about you for our records. All information that you supply is collected and stored by Eventbrite, and will only be accessible to our administrators that access the platform. The information that we ask for you to supply cannot be used to personally identify you or to locate you. Information we require is your name and email address, which are used to contact you. We will never use your information to contact you for any other matters.

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FOR PROJECT PROPOSALS
Applies only to proposals submitted online

When submitting a Request for Proposal form, you will be asked your name and email address, geographic location (by region), and about the project you have in mind. If you have collaborators (proposal co-authors), please only indicate them by name (after receiving permission from them). We will not accept responsibility for information provided in forms that have been obtained without permission. Make sure you use the same email in all forms, when submitting a proposal form, you will be the lead author or and all correspondence will be forwarded to you.

Only if you are contacting us regarding our services, contributing to an on-going project or submitting a project proposal, we will contact you via the email address you provide. In such cases we will keep correspondence secure and details will only be available to senior company members.

Information collected on project proposal forms are only used for project planning (i.e. figuring out time-zones for when it’s best for meetings) and cannot be used to locate you or identify you personally.

If you are a co-author on a submitted proposal, you may provide us with your personal contact details by submitting a Request for Proposal form and select the correct option under “Submission Type”. Co-authors will be required to submit their project ID, otherwise their request will be unsuccessful.

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FOR MEMBERS OF OUR COMMUNITY

This section includes policies regarding to how we protect personal information and privacy for content and information that is produced by members of our community, including subscribers and team members.

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INFORMATION WE SHARE AND DISCLOSE

You should be aware that any information you provide on our community – including profile information associated with the account you use to post the information – may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible websites operated by us, please contact us. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.

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LAW, HARM, AND THE PUBLIC INTEREST

Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your personal data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, or to explain why we have removed content or accounts from our services; to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our services. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your personal data.

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NON-PERSONAL INFORMATION

We share or disclose non-personal data, such as aggregated information like the community statistic (online users, visitors, current viewers of a topic, etc…), the number of people who clicked on a particular link (number of topic views) or voted on a poll in a topic (even if only one did).

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HOW TO ACCESS AND CONTROL YOUR INFORMATION

You have the right to request a copy of your information, to object to our use of your information. If you have registered an account on our community, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account. You can request for downloading your account information, including your created content (posts). You also can request correction, deletion, or modification of your personal data.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted.

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REQUEST DELETION OF YOUR PERSONAL DATA

You can request for your account deletion. This will include personal data, profile data, created content, logs. Cookies should be deleted from your side. Almost all browsers have an option to delete cookies. Keep in mind that search engines and other third parties may still retain copies of your public information, like your profile information, even after we/you have deleted the information from our community.

To delete your account information, please contact us at privacy@seanasol.org or use the Resource Hub.

Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a community account was created for you without your permission or you are no longer an active user, you can request that we delete your account (contact us). Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.

Opt out of communications: You may opt out of receiving email notifications related to your subscribed forums and posts or promotional communications from us by using the unsubscribe link within each email, updating your subscription settings in My Profile > Subscription page, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.

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DATA PORTABILITY

Data portability is the ability to obtain some of your information in a format you can keep in your devices or share with other communities. Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces you under your sole control, like your topics (only with your posts), your replies in other topics, private messages and conversations (only with your messages).

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HOW WE STORE AND SECURE INFORMATION WE COLLECT

We use data hosting service providers to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

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WEBSITE PAYMENTS

Personal information provided when making donations are handled securely via the PayPal system. Seanasol Research does not collect your personal information or tracks that transaction. To learn more about these payments, please refer to the PayPal policies.

As we expand our Academy and start selling services via our website, this privacy policy statement will change. Follow up on Our Policy.

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AFFILIATED WEBSITES AND LINKS

Seanasol Research (seanasol.com, seanasol.co.uk, seanasol.org) has a strong partnership with Pressure Ink (pressureink.org) and Readmy (readmy.org) and our posts may regularly contain links to these websites. In addition, we frequently link to external websites, such as social media platforms, which are outside of our control and we ask that you familiarise yourself with their privacy policies. We do not accept liability for the policies on websites that we do not manage. See above for notice about sharing with third parties.

Social Media Widgets: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.

Third-Party Widgets and APIs: Some of our Services contain widgets and social media features, such as the Facebook “share” or Twitter “tweet” buttons. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

Atlassian Resource Hub API: Our Resource Hub, powered by JIRA Service Management (Atlassian), directly links to the service provider. When using this API, you agree to the terms of their privacy policy. Atlassian privacy policy can be found here.